Job Title: Operations Support Supervisor

Responsibilities:

This position supervises the Operations Support team, which is responsible for Systems and Application Maintenance in a 24/7/365 environment.

Team duties include monitoring, maintaining and troubleshooting systems and network hardware, software, operating systems and applications. They provide support, directly to customers, for a broad range of initiatives ranging from high-volume newspaper web sites to web applications that enable newspaper customers to conduct business online through the Internet.

The team works days, weekends, late nights and overnight shifts. Applicants for the Supervisor position must be willing to work a flexible schedule. The Supervisor for this team will be required to cover these shifts on occasion. The supervisor will develop and document procedures that will aid in proactively preventing problems or service disruptions to maintain operational standards.

Applicants should meet minimum requirements that include a four-year college degree, strong inter-personal and communications skills, supervision skills and experience, Unix System Administration experience, knowledge of Internetworking, and the ability to work a flexible schedule. The ideal candidate will possess a minimum of 7 years experience in Information technology and/or Customer Service and Support fields and a minimum of 2 years experience in managing a 24x7x365 production environment.


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